We use Royal Mail First Class service as standard for our UK deliveries - including free postal deliveries and flat rate services. The flat rate service fee for standard delivery is set at £3.50. Our aim is to prepare and despatch all orders within 2 working days* (Monday to Friday excl. bank holidays). This may not always be possible depending on the volume of orders in our system, so if your order has not been despatched within 3 working days, please contact us directly.
Signed for shipping is now available for an additional £3.00 per order and can be selected at checkout stage. With the shipping confirmation we will provide you with a tracking number, which can be used to find tracking information once the parcel has been signed for and delivered for added security.
DHL Express courier delivery will soon be available for tracked express delivery (in 1 to 2 days for domestic services). An order tracking number will be provided by DHL on dispatch. DHL Express will also be available for international services, although time should be allowed for customs clearance. Each country's port-of-entry custom have importing regulations which are outside our knowledge and control. Please also be aware that there might be importing fees and taxes according to each country's regulations.
These terms are subject to change and revision without notice by Macondo Coffee Ltd.
*We aim to despatch coffees within 48 hours of the next production roast date.